CRM. Scheduling. Shop Floor. Fleet GPS. Ticketing. One system.
Run your whole business on one living system.
Syncaida merges CRM, job scheduling, shop floor tracking, fleet GPS, and ticketing into a single operational core. Every customer, job, machine, and vehicle exists once. Every department works from that same living record. Zero data friction.
Customer data hosted in Sydney, with optional Auckland residency for NZ organisations.
Purpose-built for CRM with sentiment intelligence
30 minutes. Your workflows, not a canned pitch.
The problem
“Integrated” usually means duct-taped.
The average mid-market operation runs seven or more tools to get one job from quote to cash. Each tool keeps its own version of the truth. Every connector between them is one more place the truth can break.
How most platforms work
- Separate modules, separate records. Most suites stitch products together behind one logo using fragile connectors.
- Your customer exists seven times. They live in CRM, scheduling, job sheets, GPS apps, help desks, spreadsheets, and accounts.
- Data moves on a delay. Dispatch sees this morning. Finance sees last week. Nobody knows which number is correct.
- Every sync is a risk. One broken connector causes departments to drift apart until a customer complains.
How Syncaida works
- One system, one living record. A client, a job order, a machine, and a vehicle each exist exactly once. This is true system unity.
- Update anywhere, update everywhere. Sales, the floor, the fleet, and finance view the same record simultaneously.
- Nothing to sync. This architecture means nothing lags and nothing breaks.
- Reports you can trust. Only one version of the truth exists for reporting.
Integration is the tax you pay for keeping systems separate. Syncaida removes the separation and eliminates the tax.
Explore every module on the platformHow it works in practice
One update in the field. Four departments already moved.
Your business is mapped in one place: who your customers are, what they buy, which machines and vehicles serve them, and what the work costs. One change flows everywhere instantly. Here is one afternoon with Syncaida.
- 2:14pm
In the field.
A technician inspects a client’s compressor. They tap “Bearing worn, replacement required” on the tablet. The job updates on the spot.
- 2:14pm
In the warehouse.
Inventory holds the replacement bearing against the job. Stock counts adjust. If needed, a purchase order drafts automatically.
- 2:14pm
In the office.
The client’s record shows the fault, the fix, and the return visit. The customer receives a notification with the new date. This often happens before they know an issue exists.
- 2:15pm
In accounting.
A draft invoice waits in Xero with parts, labour, and travel. Review and send it in one click.
Nobody re-typed anything. Nobody emailed a spreadsheet. No integration fired because there was nothing to integrate. The machine, the part, the customer, and the invoice connect in one living blueprint of your operations.
The real comparison is total stack cost.
Most mid-market teams we work with run seven or more separate operational tools. Toggle the rows that match your stack and enter your own costs to compare against the Syncaida plan.
Team Business plan
81% savings. No integration tax. No per-module surcharges.
Click any cost to enter your own. Prices in NZD per seat per month. Defaults approximate typical mid-tier pricing for a 10-seat team, sampled in 2026.
AI voice assistant
Speak to your platform. Stay current between meetings.
Syncaida Now is the companion app for the field, with a voice assistant that turns a debrief into structured work in seconds.
Talk, and it drafts the work
Speak a client debrief and the assistant drafts a structured CRM update, a follow-up task, or a calendar event. A typical update is ready to review in about 15 seconds.
Confirmation before anything sends
Reading your email, calendar, and contacts is instant. Anything that sends or changes data asks for a clear confirmation first, so the assistant never acts on your behalf without approval.
It lands in the right place
Every captured interaction lands on the correct contact and account record in the main platform. No re-keying back at the desk.
The companion app for the field. The full platform behind everything.
Meet Syncaida NowGPS fleet tracking, built in.
Live vehicle positions, trip analytics, engine diagnostics, and New Zealand RUC compliance. Connected to the same CRM, projects, and support modules your team already uses.
Live fleet visibility
Real-time map with vehicle positions, speed, and status. Geofence alerts and trip history without switching systems.
RUC compliance
Lifecycle management for diesel and heavy vehicles: licence tracking, auto-purchase rules, and RUCOR refund claim generation.
Engine diagnostics
OBD-II telemetry on supported devices: fuel level, coolant temperature, engine load, RPM, and odometer calibration in real time.
Marketing intelligence, built in.
Email tracking, first-party website analytics, session recordings, behavioural heatmaps, and conversion funnels. Linked to the CRM contacts and accounts you already manage.
Email and web tracking
Know when prospects open your emails and visit your website. Every interaction feeds directly into the CRM timeline.
Forms and funnels
Build forms with field-level analytics and map multi-step conversion funnels to see exactly where visitors drop off before they convert.
Session recordings
Replay visitor sessions, detect frustration signals like rage clicks, and use heatmaps to understand where attention falls on every page.
Manufacturing and jobs
From quote to shipped, on one record.
Deep job management for engineering and fabrication shops. Quoting, scheduling, shop floor capture, and quality records, connected to the same CRM and invoicing the office already uses.
Quote and schedule
Build multi-part quotes from rate cards, then sequence every operation across machines with a visual scheduler that accounts for capacity, tooling, and material availability.
Run it on the floor
Machine-mounted operator tablets capture run time, scrap, and quality. A wall-mounted floor display shows live job status, and clocking in happens with a single NFC tap.
Audit-ready quality
Calibration registers, tool set-up logs, and maintenance records build up as you work, then export as AS9100-ready audit evidence for customer quality submissions.
Beyond activity tracking.
Sentiment signals across the relationship.
A customer responding in two-line replies after months of detailed follow-ups is telling you something. Syncaida flags shifts like this on the account record so account managers can act before renewal conversations get hard.
Sentiment is scored on each interaction and trended over time. Account managers see the trajectory; admins can audit how each score was assigned. The longer the data history, the more useful the trend.
The signal is a prompt for human attention, not a verdict. Account managers stay in control of the conversation.
Sentiment scoring as a prompt, not a verdict.
Built for Australia and New Zealand.
Customer data stored in the region. Operations run by a local team.
ANZ privacy alignment
Operates in line with the NZ Privacy Act 2020 and Australian Privacy Principles. Customer operational data is stored in Australia or New Zealand.
Australasian infrastructure
Core platform hosted in Sydney. Optional data residency in Auckland for NZ organisations. Sub-processors disclosed in our privacy policy.
Local support
Email response within one business day from the NZ-based team. Phone support on request.
Local infrastructure, local team, local accountability.
Solutions tailored to how you operate
Each solution bundles the modules and hardware that your sector relies on, drawn from the same platform.
Manufacturing
Office, shop floor, and inventory on a single operational record.
ExploreFleet Management
Live fleet visibility connected to the customers and jobs that depend on it.
ExploreProfessional Services
Win the work, deliver the work, bill the work, on one system of record.
ExploreField Services and Trades
Dispatch, deliver, and invoice field work without juggling four systems.
ExploreSales Performance
A complete revenue workflow from first touch to signed contract, on one platform.
ExploreWorkplace Operations
Reception, time tracking, and shop floor communication on one connected system.
ExploreGovernment and Regulated Sectors
Data sovereignty, auditability, and tendering workflow built in.
ExploreFrequently asked questions
What is Syncaida?
Syncaida is an all-in-one CRM and operations platform for mid-market teams. It brings CRM, sales, proposals, projects, manufacturing job management, GPS fleet tracking, support ticketing, marketing intelligence, HR, and an AI voice assistant into one system, so a team can run on a single login and a single bill instead of seven or more disconnected tools.
What does Syncaida replace?
Most teams use Syncaida to consolidate a separate CRM, project tool, contract and invoicing software, support desk, inventory system, fleet tracking platform, and marketing analytics into one connected platform with one source of truth.
Where is Syncaida data hosted?
Customer operational data is hosted in Australia on AWS in Sydney, with optional Auckland residency for New Zealand organisations. Syncaida operates in line with the NZ Privacy Act 2020 and the Australian Privacy Principles, and lists its sub-processors in the privacy policy.
Does Syncaida have a free plan?
Yes. Personal Free is a permanent free tier that includes the CRM and Wiki modules and GPS fleet tracking for up to three assets. Team plans add multi-user collaboration, contracts, invoicing, support tickets, and SSO from three seats.
Does Syncaida include an AI assistant?
Yes. Syncaida Now includes a voice assistant that can draft CRM updates, triage email, review your calendar, and look things up by voice. Any action that sends or changes data asks for confirmation first, so you stay in control.
Is Syncaida suitable for manufacturers?
Yes. Syncaida includes deep manufacturing job management: quoting and estimating, a visual machine scheduler, machine-mounted operator tablets, a shop floor display, QA and non-conformance tracking, calibration records, and AS9100-ready audit evidence you can export for customer quality audits.
One login. One truth.
Syncaida replaces the daily juggle:
- CRM and sales pipeline
- Job and machine scheduling
- Shop floor tracking and QA
- Fleet GPS and vehicle health
- Ticketing and customer support
- Field reporting by voice via Syncaida Now
It anchors the money in Xero right where your accountant wants it.
See your own operation as one system.
Bring one real workflow. We will show it running end to end with zero data friction.
Book a Demo